National Credit Union Administration (NCUA) 

NCUA to Host Aug. 24 Webinar on Credit Union League Partnerships 

The NCUA Board will be hosting a webinar on August 24 at 2 p.m. Eastern entitled “Strategic Partnering: A Conversation with Credit Union Leagues.” Partnerships among credit unions, their leagues, and the National Credit Union Administration can provide several benefits. 

Representatives from the MD/DC Credit Union Association, GoWest Credit Union Association, Illinois Credit Union League, and Cornerstone League will engage in conversation with NCUA representatives and discuss several issues, including how the NCUA and leagues can collaborate, the top concerns of credit unions, and the resources available to support them. 

Registration for this webinar is now open.     

League InfoSight Highlight: Strengthening Success: Compliance and Lending 

The Compliance Team possesses in-depth knowledge of lending regulations, and the Lending Team understands the credit union’s strategic objectives as they relate to the various lending products.   

Working together brings more consideration into the lending process to help ensure compliance and mitigate risks, ultimately benefiting both the credit union and its members. 

Consistent communication helps the Lending Team stay up-to-date with regulations and avoid potential penalties, legal consequences, and reputational damage. Some collaborative ideas include: 

• Creating training programs tailored to the Lending Team's needs and evolving regulations 

• Developing streamlined processes that balance compliance with the member experience 

• Conducting regular internal audits to assess the effectiveness of lending practices and internal controls 

InfoSight and CU PolicyPro support both teams by providing compliance information and model policies and procedures that are accessible to all staff members and are up-to-date with the latest regulations and guidance. 

Mary Ann Koelzer 
Senior Technology Products Manager, League InfoSight 

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A member informed us that we shouldn’t offer cookies to our members in our lobby due to health and liability issues (allergies, choking, etc). We have always offered treats to our members and would like to continue to do so. What types of things should we consider? 

Our first recommendation would be to contact your insurance carrier. This may or may not be covered under your insurance policy, but it would be good for the credit union to know either way. 

You could also try different things, such as posting a sign stating that the cookies may contain nuts, wheat, egg, or any other potential allergens. 

You could also try offering different treats, such as candy, coffee, or juice.   

Other credit unions have also made dog treats available in their drive thru and will ask if the member wants a treat for their pup. 

For your individualized login, select your state below. 

If you have questions about this communication, contact us at 800.546.4465, or via our shared email inbox at compliance@gowest.org.

Have a great week!

Your GoWest Compliance Team, 

Copyright © 2023 GoWest Credit Union Association. All Rights Reserved.

Mailing Address:
GoWest Credit Union Association, 18000 International Blvd Ste. 1102, SeaTac, WA 98188, United States
1.800.995.9064

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